Pixmania: Need help in Spain? Call England!
Last June we bought a 42" Toshiba LCD television from the seemingly popular online store PIXmania.com. Last November it stopped working. Initially, we made the mistake of using the guarantee with Toshiba, they picked up the TV, made us wait two months, we complained, then told us they wouldn’t repair it because we bought it from Pixmania in France and they have no legal obligation to complete the warranty. Thanks Toshiba you incompetent losers!
So, after calling Pixmania they told us to send it to their local store in Madrid, and they’ll sort it out. One month later we tried to contact them to find out what the status is. Trying to call their expensive Spanish support line resulted futile, they either just hung-up or a message came on saying they were closed. With my patience wearing thin, I decided “these guys are in France, what difference does it make what country I call from!”, so I grabbed my internet phone and proceeded to call far cheaper UK support line. They answered instantly, explained the problem precisely, and guaranteed within three weeks we’ll have the TV. They even blamed Toshiba for the delay and apologised.
There are several morals to the story here when buying over the internet:
- Always call the store first, despite what their website says
- Be prepared to wait
- If the Spanish support line sucks, call the English one
At least the weathers nice here!
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